The hosting company is your direct service provider and your go-to for direct support for their services. If a light bulb goes out in the room, would you call the light bulb manufacturer? No, you’d call the front desk at the hotel, and they’d replace the bulb for you. One way to look at this relationship is as if you’re a hotel guest and the hosting company is the hotel. Their installation is why you might see our logo or other information when you log in to your website. They then re-sell the software to you as part of your hosting package.
Cpanel web hosting install#
These companies then sell hosting space to individual customers and install the cPanel & WHM software on the space they provide. We license this software to individual hosting companies. cPanel is the software company that creates cPanel & WHM, a web hosting automation platform. They may be one of our cPanel Partner NOCs, or they may not. Your hosting provider is the company that you pay to host your website. I thought that cPanel was my hosting provider? Issues for your hosting provider might be things like a forgotten username or password, purchasing additional server resources like bandwidth or storage space, server technical issues, and billing or payment inquiries. We can also help determine which issues should go to your hosting provider instead of cPanel technical support or customer service.
Cpanel web hosting how to#
We are here to help you learn how to identify your hosting provider. At cPanel, we don’t have any information or access to the user’s specific account, and so are unable to assist them directly. Most problems that users experience are related to their hosting provider and not their cPanel installation.
However, cPanel only creates the software that hosting providers use as a platform to offer their website hosting services. It seems logical, right? Your site is on a cPanel server, so cPanel is the obvious place to go for help. When that happens, they often reach out to cPanel customer service or technical support for assistance. Sometimes, folks encounter a problem with their website that is hosted on a server using the cPanel hosting platform.
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